VoiceRite Client plugs into Sametime 7.5, extending it beyond instant messaging and consolidating all telephony communications. By making it easier for users to manage their telephone calls and messages, and by helping them to change their greetings and find-me/follow-me settings based on their presence information, Sametime and the VoiceRite Client Plug-in improves employee productivity and mobility by providing one desktop client for collaboration and communications whether in the office or traveling.
The VoiceRite Client connects Sametime to IBM’s Unified Messaging for WebSphere Voice Response. This solution can connect multiple brands of TDM or VoIP PBXs in separate locations, to a single, centralized Unified Messaging system. The combination of the VoiceRite Client for Sametime and Unified Messaging for WebSphere Voice Response allows users to be in control of their real time and stored communications, regardless of where or whether they connect to the internet.
Because the Lotus Sametime client is Eclipse-based, VoiceRite is able to add new functionality by making the VoiceRite Client an Eclipse plug-in. The VoiceRite Client Eclipse plug-in actually extends the user interface of the Lotus Sametime client.
Figure 1 & 2 - Sametime and the VoiceRite Client Plug-in showing an Incoming Call and Intercept Options
Key Features and Benefits
VoiceRite Client consolidates all telephony communications to one desktop application linking to your voice and fax mailbox. It has everything you need to manage your calls, messages, and voice mailbox activity. VoiceRite Client allows you to leverage the full functionalities of Unified Messaging for WebSphere from your desktop, so regardless of where you are, you can always be in control of your real time and stored communications.
Voice Messaging
The VoiceRite Client plug-in extends Sametime 7.5 so that there is never a need to pick up the phone to call your voice mail, to change greetings or manage your voice mail messages. All of your voice and fax messages are replicated in the background to your desktop so that you can access, delete, and forward them even while disconnected from the network.
EnterpriseWide Voice Mail Control and Encryption
Because of the legal exposures of having copies of voice mail messages sent and stored as email, the VoiceRite Client allows administrators to restrict the copying of messages and centrally control how long voice mail messages are stored. Administrators can also configure the system to encrypt the store of messages.
Greeting Management
The VoiceRite Client lets you record and manage your greetings from your desktop. To record greetings, the system provides a recording/playback interface to be used with a microphone connected to your desktop computer. For those times when a microphone is not available, you can have the system call the nearest telephone to record your greetings. To manage greetings, you simply click on the greeting you would like active (played for callers).
Click to Call
When you want to initiate communication, you can lookup contacts and send text messages (SMS or IM), click to call them or even send them a voicemail, all from a single Sametime window. Contacts can come from the Lotus Notes Address Book and other LDAP directories.
Presence
The presence capability of the VoiceRite Client extends the presence functions within Sametime to include telephone busy/on-hook indicators and user location. The VoiceRite Client can sense a change in a user’s login location and asks the user if they want to change their greetings and call forwarding settings. This is useful, for example, should a user sign on to Sametime from home and would like calls to be routed to the home office.
Call Management
Telephone calls into Unified Messaging for WebSphere immediately appear in Sametime as a screen-pop providing the callers name and details. The VoiceRite Client also provides control of the call for any PBX, VoIP, or TDM. Users can be anywhere in the world and still intercept calls made to their office. Once notified via screen-pop the user can transfer the caller to a mobile phone or softphone, play a recorded message, or type a message to be played to the caller using text-to-speech.
Unified Messaging for WebSphere Features
The VoiceRite Client works with IBM’s Unified Messaging for WebSphere Voice Response, sold by VoiceRite. This Unified Messaging system is designed to support centralized deployments of millions of mailboxes making it perfect for large enterprises and Telcos. This system is designed to integrate with PBXs and Telco switches, both legacy TDM and VoIP.
Based in IBM Unified Messaging for WebSphere Voice Response platform, and utilizing highly optimized message storage, the VoiceRite Client / Unified Messaging for WebSphere overcome the traditional limitations of scattered unified messaging systems that overload email databases with voicemails.
Unified Messaging for WebSphere Voice Response provides access to messages via speech, wireless devices, and the Web.
System Requirements (For the VoiceRite Client plug-in for Sametime 7.5)
OS: Microsoft Windows XP Pro Service Pack 1 or Microsoft Windows 2000 Pro Service Pack 4.
Browser: Internet Explorer 6+.
Memory: 256 MB minimum memory.
Server: Messaging Unifier Server built on IBM WebSphere Unified Messaging.
Service and Support
Using a Lifecycle Services approach, VoiceRite and its partners offer end-to-end services to support the VoiceRite solutions. These services include deploying, operating, and optimizing VoiceRite solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation.
For More Information
If you would like more information on the VoiceRite Client for Sametime 7.5, please call 877-654-2600 and say “sales” or email us at .
