For retailers that consider the telephone to be an important tool in serving their customers, Retail Connect allows you transform the way your store or branch uses the telephone everyday to bring significantly more value to your business.  Retail Connect will help you to give priority treatment to your most important customers, ensuring that you get the sale and that they come back for more next time.  It will allow your sales associates to more efficiently handle incoming calls by streamlining interaction with your point-of-sale and/or CRM solutions to automatically lookup customer information and pre-populate forms.  It will give your managers an at-a-glance dashboard to see whether staff are busy answering calls or whether they are missing potential sales opportunities.  Your revenue will increase, your costs will decrease, and your customer service will skyrocket… 

Why Retail Connect for your branch, store or office?

• Increase sales
• Improve customer service
• Ensure customer loyalty
• Better understand customer behavior
• Differentiate from competition
• Enhance operational efficiency

Retail Connect is designed for enterprises with large numbers of retail outlets or branch offices to help provide managers and store personnel with the information they need about their phone system to run their operations more effectively.  Combined with Cisco’s Unified Communications platform, it provides a robust, feature-rich solution that transforms your phone system from merely a few telephones to an complete communications solution that is intelligently integrated into your business process.  Retail Connect can be deployed in distributed or centralized models, but provides localized functionality to the individual stores.  And system management can be performed either locally or remotely, as desired. 

Product Facts:

• Distinctive ring and flashing buttons based on customer priority
• Phone display of customer data, such as name, company, priority level, phone number, etc.
• Management dashboard shows active calls and missed calls in real-time, with priority color coding
• Management dashboard produces historical call reports, including successful calls, missed calls, wait time, etc.
• Specialized call treatment by priority level, automated announcements, and music on hold