This full-featured messaging solution leverages the scalability and flexibility found in IBM's WebSphere and data storage technologies along with the flexibility of application extensions by VoiceRite. IBM's Unified Messaging platform is based on the WebSphere Voice Response infrastructure allowing customization for a perfect fit with your existing users and IT infrastructure. UM provides Unified Communications services for both legacy TDM and VoIP based PBXs.

The ability to support both VoIP and TDM infrastructures ensures that an organization can provide its employees with a scalable centralized Unified Messaging product without affecting the ability to replace their TDM PBXs with VoIP. The user manages voice messages using the telephone or PC, using a consistent set of user interfaces on the telephone (or VoIP phone), in e-mail, or using the VoiceRite Client or Web portal, making it a unified communications solution. Message management features includes message forwarding, deletion, and response, as well as personal features such as private directories.

Why Unified Messaging for WebSphere?

Scalability - Based on IBM's DB2 and Fast-T technology, UM operates in a stand-alone or centralized environment and can easily scale from 10,000 to over a million mailboxes. Businesses can centralize multiple voice mail sites to a single data center servicing multi-vendor TDM and VoIP PBXs.

Reliability - Using AIX and IBM's pSeries servers the application can provide the ultimate in reliability and backup.  In a Single System Image, HACMP installation, UM can easily attain 99.999% availability.

Flexibility - Unlike traditional UM systems, UM is built using IBM WebSphere Voice Response platform; enabling the look, feel and usability of the system configurable to the customer requirements. With the addition of VoiceRite's Client, Message Waiting over IP, Menu Maker, and Name Dialer applications UM becomes a powerful tool to meet next generation technology needs.

Compatibility - The UM platform works with legacy TDM PBX's as well as with next generation IP Communications.  In addition, it can operate in a multi-PBX environment as customers' transition to a more centralized IP Telephony environment.

Product Facts:

• Voice Mail Networking
    -Connection to other Message Center systems
    -Connection to other vendor systems through standard protocols, such as AMIS and VPIM
• Combine messaging with voice response transactions 
    -Advanced WebSphere Voice Response system for other IVR self-service solutions
    -Computer telephony integration
• Standards based messaging solution
    -leverages industry investments
    -VPIM, IMAP4, AMIS, POP3, Unix DB2, Domino, MS