|
With VoiceRite Password Reset an organization can give users the power to securely reset their own passwords, increasing productivity and lowering support costs.
Many IT departments spend startling amounts of time and money each year managing password reset requests. Some analysts indicate that upwards to 40% of Help Desk call volume can be attributed to "resetting passwords", and that the average help desk labor cost for a single password reset is about $70.
Help Desks have tried offering many types of password reset self-service solutions, but have found that users keep calling, because they prefer the most familiar user interface - the phone. As long as you publish a Help Desk phone number, users will call it when they forget their password. The solution is to automate these calls with Password Reset.
Product Facts:
- "Plugs in" to the VoiceRite Framework Web-based administration tool
- Analog, T1/E1 and SIP compatible
- VoiceXML compliant
- Configurable Password Delivery - administrators can set up delivery of passwords to users' email, voicemail, phone display or over the phone.
- Speech recognition available in multiple languages
- On demand detailed application reporting and statistics
- Microsoft Active Directory - this industry leading LDAP compliant Directory Server is already integrated and requires only minimal configuration.
- Multiple Authentication Question Selection - users can be presented with a number of authentication questions.
- Security Policy Support - options to enforce enterprise security policies are included, such as caller ID verification, password reset audit trail, and more.
- Configurable Solution to Meet Your Needs - no single solution fits all companies.
|
|
