How many times have you listened to an automated voice response system and scrambled to find a pen to write down the information as it was read back to you, or had to navigate a complex menu just to get the same information repeated? Ever wish that you could just read the information you requested on your phone? With VoiceRite’s PhoneXML™, look no further.
Imagine using your Cisco IP Phone as a Multi-media Kiosk in a retail store. Customers could lift the receiver and speak their requests to the automated application, and the Cisco handset display would provide the product's location in the store as well as additional product information.
VoiceRite PhoneXML™ brings information from your voice response applications right to the display on your Cisco IP Phones. For years, Cisco's IP Phones have demonstrated one of the key benefits of IP telephony is bringing interactive XML data to the telephone handset display. Now data and textual information can be driven to the handset through the interaction of speech, allowing for more advanced interaction with the automated application, but in a much simpler and intuitive manner.
|
|
