Retail Connect
For retailers that consider the telephone to be an important tool in serving their customers, Retail Connect allows you to transform the way your store or branch uses the telephone everyday to bring significantly more value to your business.  Retail Connect will help you to give priority treatment to your most important customers, ensuring that you get the sale and that they come back for more next time.  It will allow your sales associates to more efficiently handle incoming calls by streamlining interaction with your point-of-sale and/or CRM solutions to automatically lookup customer information and pre-populate forms.  It will give your managers an at-a-glance dashboard to see whether staff are busy answering calls or whether they are missing potential sales opportunities.  Your revenue will increase, your costs will decrease, and your customer service will skyrocket…

Retail Direct
Retail Direct uses speech technology to ask your store callers what department or person they wish to speak with. Based on the customers response, Retail Direct routes the call to the appropriate sales associate or department telephone. These types of calls are typically handled by a sales associate or a designated store "operator". Automating these calls frees this employee for other revenue generating tasks, and provides a much more pleasant experience for your customer.