Help Desk Package Enhanced
Help desks take a lot of phone calls. If you’re current help desk uses multi-line phones with a PBX, your help desk calls are probably getting answered using a hunt group. Hunt groups (hunting for a non-busy phone) come in various types, typically linear, circular or most idle. None of these increase the probability that the best person to resolve the issue will answer the call. The Enhanced Help Desk Package provides basic installation and configuration of Cisco’s Unified Contact Center Express (UCCX) specifically for Help Desks.
Help Desk Package Premium
The Premium Help Desk Package adds the integration services to make UCCX work with your Help Desk tools to resolve more issues, faster and with better resolutions. Premium Help Desk includes telephone Password Reset self-service to launch your help desk to a whole new level of incident resolution throughput.
Large automobile parts retailer uses Retail Connect to increase per store revenue and reduce training costs.**
What you should know about missed phone calls in retail stores, and what you can do to fix it.**
