For businesses that are looking to get more from their retail branch or office footprint, VoiceRite's Branch solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. Branch solutions will help you to give priority treatment to your most important customers, and route all of your customers to the branch employee with the appropriate skill set. They will allow your branch associates to more efficiently handle incoming calls by streamlining interaction with your CRM solutions to automatically look up customer information and pre-populate forms. It will give your managers an at-a-glance dashboard to see whether branch-staffing levels are adequate to handle walk-in and phone-in business, enabling them to make decisions that increase branch customer satisfaction, revenue and staff productivity.
Integrate telecommunications into your existing unified communications (UC) and collaboration environment so people can easily use cost-effective telephony features. Unified Communications solutions includes IBM Sametime® voice, data and video for rich presence, enterprise IM, online meetings and more along with Sametime Unified Telephony software.
Branch solutions include a fully functional IP PBX with optional T1/EI trunk interfaces and integrated unified messaging, self-service and automated attendant capability, as well as routing, switching, and security features.