VoiceRite is a leading provider of Unified Communications, Call Center and Voice Self-Service solutions. VoiceRite both develops application software and integrates products from key technology leaders such as Cisco® and IBM®, to design, implement and operate a collaboration infrastructure for medium to large enterprises. VoiceRite products are deployed in Fortune 500 and global companies. VoiceRite offers solutions for:
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Large Contact Center
VoiceRite sells, designs, deploys and supports Cisco's Unified Contact Center Enterprise and other third party products for companies that need the most sophisticated customer collaboration features and support for thousands of agents.
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Medium Contact Center
VoiceRite sells, designs, deploys and supports Cisco's Unified Contact Center Express and third party products for companies that need customer collaboration that supports less than 500 agents.
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Unified Messaging
IBM® Unified Messaging with Desktop and Mobile Clients from VoiceRite provide a best-of-breed centralized unified messaging solution that delivers a significant leap forward in scale, operation, and flexibility over other voice mail solutions.
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Unified Communications
Integrate telecommunications into your existing unified communications (UC) and collaboration environment so people can easily use cost-effective telephony features. Unified Communications solutions includes IBM Sametime® voice, data and video for rich presence, enterprise IM, online meetings and more along with Sametime Unified Telephony software.
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WebSphere® Voice
The WebSphere Voice family includes voice response technology for voice access to e-business applications, and more. VoiceRite is the premiere partner to IBM® for Interactive Voice Response (IVR) strategy and analysis, design, implementation, and operation.
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Social Media
Social media is the next step above disparate collections of Web 2.0 technologies like wikis, blogs, micro-blogs, RSS feeds, and tagging. Social media software has evolved to enable people to share knowledge, contribute opinions, and participate in virtual communities of interest.
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Pharmacy Call Management
The more your pharmacists can focus on filling prescriptions, the more revenue your pharmacies can generate. By combining telephone and smartphone self-service with sophisticated call management features, VoiceRite gives your pharmacies the ability to hit peak performance. Even the architecture is designed to maximize profits, by minimizing the need to deploy hardware and software in every pharmacy.
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Bank Call Management
For banks that are looking to leverage their retail branch footprint for more lines-of-business, VoiceRite's Bank Call Management solutions allow you to transform the way your branch uses the telephone everyday to bring significantly more value to your business. These solutions are designed to integrate with your centralized contact centers to provide customers a local bank feel, with all the efficiencies of centralized management and service. With VoiceRite's Call Management solutions for banks, you don't have to settle for an all centralized or all branch solution to handling customer service, we help you leverage both.
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Store Call Management
Calls coming into stores represent a significant percentage of revenue. So why do many retailers have no idea how many calls their stores take, how long callers wait on hold or even who is calling? Because solutions to maximize walk-in business have been many, and solutions like Caller Connect, that help manage phone calls, have been few. Caller Connect not only helps you answer critical call revenue questions, but it also helps you manage all the calls in your store more effectively.
Each of our solutions is comprised of our partners (Cisco and IBM, as well as other technology partners) products, VoiceRite products and VoiceRite professional services. Follow the links above for any one of the solutions to learn more.