Using IBM Unified Messaging, there is never a need to pick up the phone to call your voice mail, to change greetings or manage your voice mail messages. All of your voice and fax messages are available on your desktop or your mobile phone screen. Users can listen, delete, and forward messages even while disconnected from a network.

Users can choose from multiple Clients available including Web, mobile phone, Java Client plug-ins to Lotus Sametime and Notes, and Cisco IP-Phone. This solution can connect multiple brands of older TDM or newer VoIP PBX's in separate locations to a single, centralized Unified Messaging system supporting millions of users.

Based on IBM Unified Messaging for WebSphere Voice Response platform, and utilizing highly optimized message storage, it overcomes the limitations faced by many competitive systems which require multiple servers to accomplish what a single IBM Unified Messaging server provides.

Manage Incoming Calls from Anywhere
The IBM UM Plug-in for Lotus provides control of inbound calls to any PBX, VoIP, or TDM. Users can be anywhere in the world even behind the firewall and still control and intercept calls made to their office. Inbound calling numbers can be automatically looked up via several databases such as CRM, LDAP and HR systems. The user can then decide the best way to handle the call, such as transferring the caller to a mobile phone or soft phone, play a recorded message, or type a message to be played to the caller using text-to-speech.

Greeting Management
The IBM UM Plug-in for Lotus lets you record and manage your greetings from your desktop. You can record greetings using a microphone or a telephone.

Lotus Notes and Sametime Users
For Lotus Sametime and Notes it is as easy as installing a plug-in to reach beyond instant messaging and e-mail to consolidate telephony and voice messaging features into a single client. The IBM UM Plug-in for Lotus also makes it easier to manage incoming telephone calls, messages, change greetings and find-me/follow-me settings.

Presence
The IBM UM Plug-in for Lotus can sense a change in a user's login location and ask the user if they want to change their greetings and call forwarding settings. For example, when a user is working from home, they can redirect calls to their home office.