Let’s face it, much of a pharmacies business still is done over phone and fax.  Even getting the caller from the main store number to the pharmacy is critical to serving customers who have many choices when it comes to getting prescriptions filled.  Pharmacy Connect provides you’re in store form see with speech enabled:

Designed For Retail Branch Locations
Pharmacy Connect is designed for retail pharmacies with many branches. It provides managers, pharmacists and pharmacy technicians with the information they need about their phone-in prescription to run their operations more effectively. Combined with Cisco’s Unified Communications platform, it provides a robust, feature-rich solution that transforms the pharmacy phone system from merely a few telephones to a complete communications solution that is intelligently integrated into your prescription filling process. Pharmacy Connect can be deployed in a distributed or centralized model, and system management can be performed either locally or remotely, as desired.

Makes Pharmacy Employees More Productive
Every minute a pharmacy employee spends finding and transferring a call to someone else who knows the customer or specific product better is a minute they are not spending helping other walk-in or phone-in customers.

With pharmacy Connect, current customers are automatically transferred to the best individual or group within the branch to help them. Incoming calls from designated customers will receive distinctive ring tones and flashing lights, as well as specific customer information on the Cisco IP Phone handset displays, to ensure that the customer gets appropriate treatment.  The phones are linked to individual terminals in the branch allowing employees to instantly link incoming caller information to the information on their screens to quickly process account transactions or address customer services matters.

Additionally, the Pharmacy Connect management dashboard shows real-time telephone performance data, showing active calls and missed calls with priority color coding, and produces historical call reports, including successful calls, missed calls, wait time, etc. With Pharmacy Connect providing unprecedented access to this information at a local branch level, managers can better understand customer behavior and calling patterns to ensure excellent customer service and high performance from their staff and to make adjustments accordingly.

Keeping It Simple
Pharmacy Connect is tightly integrated with Cisco’s Unified Communications product line.   The hardware for individual stores can be as simple and cost-effective as a single Cisco Integrated Services Router (2800/3800/3900 series) or UC500 running Cisco’s Unified Communications Manager Express and Cisco IP Phones.  This offering includes a fully functional IP PBX with optional T1/EI trunk interfaces and integrated unified messaging and automated attendant capability, as well as routing, switching, and security features.

Key Benefits:

• Handle calls from customers, doctors and insurers differently
• Improve customer service
• Ensure customer loyalty
• Better understand customer behavior
• Differentiate from competition
• Enhance operational efficiency

Application Features:

• Calls routed to phone or phone group based on customer record
• Distinctive ring and flashing buttons based on customer type and/or priority
• Phone display of customer data, such as name, type ) customer, doctor, insurer), reference contact (doctor or insurer for prescription), latest prescription number and due date, etc.
• Management dashboard shows active calls, missed calls, faxes and voicemails in real-time, with priority color coding
• Management dashboard produces historical call reports, including successful calls, missed calls, wait time, etc.
• Specialized call treatment by caller type or priority level, automated announcements, and music on hold

Hardware Components:

• Cisco Unified Communications Manager (Call Manager) or Communications Manager Express on ISR routers/UC500
• Pharmacy Connect Application Server. This can be a separate server or Cisco's Application Extension Platform (AXP) combining the ISR router and the application server in a single box
• Cisco Unified IP Phones

Software Components: