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Using the VoiceRite Name Dialer, your employees and customers can call people or departments in your business in the most intuitive manner they know - by simply speaking. With the power of a caller's voice, the speech-enabled Name Dialer performs automated directory assistance and call routing, directing the caller to any person or department throughout your enterprise. Pressing keys is never necessary and there is no waiting on hold.
The Name Dialer is VoiceXML compliant and compatible with industry leading speech recognition engines. That coupled with its "fast match" name algorithms, ensure callers will receive high levels of name recognition accuracy and immediate call routing to the correct party. Additionally, callers can request that the system speak an employee's contact information, including mobile phone, email address, and department.
The Name Dialer supports from 100 to 250,000 names and easily automates repetitive tasks previously performed by administrative staff. The Name Dialer is designed for call handling 24 hours a day, 7 days a week, 365 days a year.
Flexibility
The Name Dialer can be configured to locate a listing and immediately connect to that number, or it can allow callers to request more information, such as pager or cell phone numbers or e-mail addresses.
In some cases, two or more people in the directory have the same or similar names. To identify the correct person, the Name Dialer's database can be "segmented" by location, department, building, or manager's name, whereby the Name Dialer prompts callers for more information (for example, "what location?"), after prompting for the name associated with the listing. By allowing for disambiguation, the Name Dialer ensures higher success rates in locating the proper contact.
Using the VoiceRite Framework web-based administration tool, you can add a nickname to be immediately recognized by the Name Dialer. For example, when someone calls for "Bill Smith" and the database entry is "William Smith," the Name Dialer checks "William" against the synonym list finding that "Bill" is acceptable form of "William.” Hence, the call is connected using "William Smith's" subscriber record, increasing the chances for recognition. The Framework offers many other such intuitive and easy-to-use tools to help you optimize the performance of the Name Dialer.
Application Features and Benefits:
- Large and Small Directories - deployed today in configurations with over 200,000 directory listings.
- Natural Language Input Processing - recognizes grammatical utterances before and after the spoken name (e.g. "Mr. John Smith Please").
- Intelligent/Intuitive Name Matching - automatically detects and matches synonyms within the directory (e.g. Josh = Joshua).
- Custom Pronunciations - allows "sounds-like" alternatives for culturally divergent names (e.g. "Leichtle" with a US English pronunciation of "Likely").
- Directory Disambiguation - supports two or more people with the same name (e.g. Bill Smith in Iowa or Bill Smith in Georgia).
- Built-In Directory Assistance Function - playback additional information fields. Up to fifteen fields of information can be requested.
- Built-in SMTP paging support – Just say the name of the person you want to page and provide a call back number.
- Multi-Platform - runs on WebSphere Voice Response and standard, later model Cisco ISR Routers (e.g. 2800, 3800 series)
- MRCP - supports multiple speech recognition and TTS engines through industry standard MRCP interface
- LDAP Interface Support - supports integration with your existing company directory store, including Cisco Call Manager
- TDM & VoIP Interface - integrates within a VoIP or traditional TDM switched environment.
- Multi-Language Support - deployed today in multiple languages on three continents. Ask your VoiceRite sales representative about support for your language.
- Multiple Call Flows - multiple call flows available from which to choose
- Tuning - VoiceRite Framework tools simplifies grammar tuning and improves speech recognition.
Hardware Components:
- Speech Application Server (does not require proprietary server)
- Cisco Integrated Services Router the voice and VoiceXML options
- Cisco Unified Communications Manager & IP Phones (required for caller information display on telephone)
Software Components:
| The following Voice and Application Servers are supported: | The following Voice XML Browsers are supported: |
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| The following Database servers are supported: | The following Operating Systems are supported |
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| The following Web browsers for administration are supported: | The following PBX’s are supported |
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| Question: Where does Name Dialer get the information for the employee directory? |
| Answer: Name Dialer is designed to integrate with corporate directory systems such as Cisco Call Manager, Microsoft Active Directory and many others. The customer can also provide a database or list of employee names, phone numbers and optionally department name, email address and other contact type information, so that Name Dialer can look up the employees name and either route the call to the correct telephone, read back the contact information or both. |
| Question: How does Name Dialer figure out which John Smith is the right employee if there are more than one? |
| Answer: Name Dialer will use whatever contact information field you designate to ask the caller which John Smith they are. For example, if you set Name Dialer to disambiguate on department, it will ask "are you John Smith in accounting?" |
| Question: I have heard that telephone applications that use speech recognition are expensive and difficult to deploy. Is this true for Name Dialer? |
| Answer: No, Name Dialer uses off the shelf hardware, middleware and operating systems. It is pre-packaged, which means you are not incurring the cost to develop the application such as is the case with custom application development. |
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Name Dialer makes employee to employee communication easier at Watson Sysco**
**Check back soon for availability
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