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So you're not a programmer, but you want to make changes to your call routing menu that guides callers to the best resource. With that in mind, we have created VoiceRite Menu Maker, a web-based tool that allows you to create and update automated touch-tone and speech recognition-based call routing menus from your desktop without the need to "program" anything.
The Menu Maker web-based GUI has intuitive menus that direct you to key-in what prompts and options callers will hear and where callers will be transferred. Menu Maker users can develop their own call routing menus and manage voice prompts by uploading professionally recorded audio .wav files, calling into the system to record prompts by phone, or even typing in text that is automatically converted to speech.
Want a more dynamic, more efficient, and more effective call routing menu? Menu Maker includes optional speech recognition so that your callers can use speech in addition to or instead of touch-tones to navigate through menu selections.
Easy to Build, Easy to Manage
Using Menu Maker is very simple and can be managed outside of your IT department, if desired. For example, a department could update their hours of operation, add a new option to their call routing menus, or change their main message without ever needing to contact the IT department. In most cases, users can be trained in a matter of hours.
Of course, your Menu Maker is an application within the VoiceRite Framework, which provides administrative security, so you can be assured that only the appropriate people are making changes to your system.
Application Essentials
Menu Maker allows you to build call routing menus that can perform just about any attendant task. It can play informative messages to callers and transfer callers to a specific location. In addition, through the flexibility of its VoiceXML design, Menu Maker can integrate seamlessly with the VoiceRite Name Dialer allowing you to handle directory assistance calls without an operator.
Time of day and day of week routing can be a requirement when managing incoming calls or playing messages. Call routing menus built with Menu Maker can include flexible parameter settings by time and day. If your application spans across multiple time zones, using Menu Maker you can set the appropriate zone for each menu.
Allow callers to speak their responses using industry-standard speech recognition technology through an MRCP interface and/or use standard DTMF touchtone to interface with your callers. The choice is up to you.
When creating your menu selection voice messages to play to the caller, you can configure the system to play the messages using industry-standard Text-To-Speech (TTS) as the default, or you can upload pre-recorded messages as .wav files or record them yourself by phone.
One of the most powerful elements of Menu Maker is its web accessibility. Now you can allow individual departments of an enterprise to take control of their own call routing menus without the need to engage a telecommunications administrator or programmer. With its simple web-based menu options, virtually anyone with a web browser can create sophisticated-sounding call routing menus.Key Benefits:
- All it takes is a web browser and a phone to create multi-level call routing menus
- No need for special training or expensive outsourcing
- With Menu Maker, practically anyone can deploy a call routing menu in minutes
- Menu Maker can help you quickly deploy a call routing menu with one menu option or a hundred
Application Features:
- Integrate seamlessly with the VoiceRite Name Dialer allowing you to handle directory assistance calls without an operator.
- Call routing menus built with Menu Maker can include flexible parameter settings by time and day.
- Menu Maker can set the appropriate zone for each menu
- Uses industry-standard speech recognition technology through an MRCP interface and/or use standard DTMF touchtone to interface with your callers
- The system can play the prompt messages using industry-standard Text-To-Speech (TTS) as the default, or you can upload pre-recorded messages as .wav files or record them yourself by phone
- Multi-Platform - runs on WebSphere Voice Response and standard, later model Cisco ISR Routers (e.g. 2800, 3800 series)
- TDM & VoIP Interface - integrates within a VoIP or traditional TDM switched environment
- Multi-Language Support - deployed today in multiple languages on three continents.
Hardware Components:
- Speech Application Server (does not require proprietary server)
- Cisco Integrated Services Router the voice and VoiceXML options
- Cisco Unified Communications Manager & IP Phones (required for caller information display on telephone)
Software Components:
| The following Voice and Application Servers are supported: | The following Voice XML Browsers are supported: |
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| The following Database servers are supported: | The following Operating Systems are supported |
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| The following Web browsers for administration are supported: | The following PBX’s are supported |
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| Question: Can Menu maker look up information from an outside database? |
| Answer: No, Menu Maker is designed to create call routing menus where the call flow is determined by user input and time-of-day only. That is not to say that custom programming cannot accomplish integration with an outside database. |
| Question: What are the transfer points that Menu Maker can utilize? |
| Answer: Menu Maker call flow can move to a prompt menu (to play or speak a prompt the caller), a voice menu (to prompt and collect a touch-tone or spoken response), or it can transfer to a phone number, another application (like Name Dialer), or a different action in the call flow. |
| Question: I have heard that telephone applications that use speech recognition are expensive and difficult to deploy. Is this true for Menu Maker? |
| Answer: No, Menu Maker uses off the shelf hardware, middleware and operating systems. It is pre-packaged, which means you are not incurring the cost to develop the application such as is the case with custom application development. |
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Menu Maker gives control of department call routing menus to department administrators at Boston College**
**Check back soon for availability
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