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The start of a new school year brings the inevitable deluge of calls from parents to determine their Child's school bus route. These calls can now be handled automatically, in the most intuitive manner possible - by simply speaking. With the power of a caller's voice, the speech-enabled Bus Route Locator performs automated bus route lookup, provides the route information to the parent or guardian and can even route the call to the appropriate transportation hub for human assistance. Pressing keys is never necessary and there is no waiting on hold.
The Bus Route Locator uses a "fast match" name algorithms, ensuring parents and guardians will receive high levels of school name and child name recognition accuracy and immediate lookup of the correct bus route and/or call routing to the correct transportation center. Additionally, callers can request that the system speak additional bus route information, including bus and route numbers, distance from bus stop to school, and school bell times.
Flexibility
The Bus Route Locator can be configured to provide only bus route pickup information or it can allow parents to request more information, such as distance from bus stop to school, bus and route number and school bell time.
In some cases, two or more students have the same or similar names. To identify the correct student, the Bus Route Locator database is "segmented" by school, and authenticated using the date of birth of the student. This not only insures that the parent gets accurate information; it also verifies the caller as the student’s parent or guardian.
Using the VoiceRite Framework web-based administration tool, you can add a nickname to be immediately recognized by the Bus Route Locator. For example, when someone calls for "Bill Smith" and the database entry is "William Smith," the Bus Route Locator checks "William" against the synonym list finding that "Bill" is acceptable form of "William.” Hence, the call is connected using "William Smith's" subscriber record, increasing the chances for recognition. The Framework offers many other such intuitive and easy-to-use tools to help you optimize the performance of the Bus Route Locator.
Take Control of Your Applications
Bus Route Locator is just one of the speech-enabled applications offered by VoiceRite. Other applications include the Name Dialer, a speech-enabled “operator”, Password Reset, a speech-enabled password reset help-desk, and Menu Maker, a Web browser based call router. All of these use the same Web Browser based administrative user interface that makes management, configuration, and deployment a snap. Configure new applications, manage DNIS facilities and assign them to multiple application instances, assign and create application personalities, manage system or partition user accounts, customize application parameters or features, and more. The Bus Route Locator provides a rich set of tools for you to take control of your applications and deliver the functionality you need.
Key Benefits:
- Eliminates the deluge of telephone calls that tie up administrators at the worst possible time: the beginning of the school year
- Offers an efficient solution to parents that need to know where and when to pick up or drop off their children
Application Features:
- Can run on a single server connected to your TDM or VoIP PBX.
- Supports large and Small Directories of students
- Natural Language Input Processing - recognizes grammatical utterances before and after the spoken name (e.g. "Um, John Smith Please")
- Intelligent/Intuitive Name Matching - automatically detects and matches synonyms within the directory (e.g. Josh = Joshua).
- Custom Pronunciations - allows "sounds-like" alternatives for culturally divergent names (e.g. "Leichtle" with a US English pronunciation of "Likely").
- School and Student Disambiguation - supports two or more students with the same name (e.g. Bill Smith with DOB 3/1/1992 or Bill Smith with DOB 7/24/1993).
- Built-In Other Bus Route Information Function - playback additional information fields. Up to fifteen fields of information can be requested, such as distance from bus stop to school.
Hardware Components:
Software Components:
| The following Voice and Application Servers are supported: | The following Voice XML Browsers are supported: |
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| The following Database servers are supported: | The following Operating Systems are supported |
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| The following Web browsers for administration are supported: | The following PBX’s are supported |
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| Question: Where does Bus Route Locator get the information on school bus routes? |
| Answer: Bus Route Locator is designed to integrate with bus route information systems such as EDULOGS WebQuery. The school system must provide a database or list of student name, date of birth (DOB) and street address, so that the Bus Route Locator can look up the street address from the students name, after the caller has verified the students DOB for security reasons. |
| Question: How does Bus Route locator figure out which John Smith is the right student if there are more than one? |
| Answer: Bus Route Locator will first use the school name, and then if there are still multiple students with the same first and last name, will use the students date of birth. |
| Question: I have heard that telephone applications that use speech recognition are expensive and difficult to deploy. Is this true for Bus Route Locator? |
| Answer: No, Bus Route Locator uses off the shelf hardware, middleware and operating systems. It is pre-packaged, which means you are not incurring the cost to develop the application such as is the case with custom application development. |
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