VoiceRite Inc. - Speech-enabled Telephone Applications, Cisco Contact Centers and IBM Unified Messaging

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11/18/2008 - VoiceRite Introduces Bank Connect at BAI Show
VoiceRite and partner Telsource will be showing for the first time, Bank Connect, a branch telephone application for banks offering priority service to premier customers. Come by the Telsource booth # 815 and get a demo of Bank Connect showing priority customer calls differentiated with a special ring and flashing buttons on the Cisco phone. You will also see customers information screen pop on the Cisco phone and the Customer Service PC screens. Branch managers will want to get a demo of the Management Dashboard showing active customer calls as well as historical information about customer call activity into the branch.

10/21/2008 - Comm-Works Announces VoiceRite Partnership
Comm-Works, a leading provider of technology and infrastructure solutions for large corporations and government agencies, announced today it has entered into a partnership agreement with VoiceRite, Inc., developer of Retail Connect, a robust, feature-rich software application designed for enterprises with multiple branch or store locations. The Retail Connect solution for Cisco’s Unified Communications platform offers retailers the unique ability to integrate their phone systems into their existing business processes to achieve superior customer service, gain operational efficiencies, and provide better management visibility. As a VoiceRite Partner, Comm-Works is supplementing its deployment and ongoing support capabilities by providing customers with advanced voice applications, resulting in streamlined efficiencies and improved customer service. Retail Connect is now available through the Comm-Works sales force. Read the full press release...

7/5/2008 - IBM adds Retail Connect to Retail Integration Framework
VoiceRite's Retail Connect has successfully completing the Ready for IBM Retail Integration Framework validation process. IBM Retail Integration Framework is an enterprise software architecture designed to help retailers accelerate the implementation of new customer focused strategies. For example, the new framework, which is based on a service oriented architecture (SOA) strategy, could help retailers rapidly introduce new product assortments and provide a unique multi-channel customer experience whether a consumer is shopping online, in a store, at a kiosk or through any other sales channel including mobile devices. Click to see IBM's Retail Integration Framework press release.

7/05/2008 - Blackberry Client released for IBM UM
VoiceRite has added the RIM Blackberry Client to it's list of client choices for IBM Unified Messaging. Now Blackberry users get the same visual voice mail, incoming call control and other features as the users of the Lotus, Web, Desktop and Cisco phone Clients.From their Blackberry devices, users can access voice mail messages, preferences, greetings and to delete, save, play, forward and reply to messages on their mobile device. Actions taken on the Blackberry device are synchronized to the unified messaging server so that users are managing a single voice mailbox. The VoiceRite Mobile Client is available on BlackBerry® Curve™ 8300, BlackBerry® Pearl™, BlackBerry® 8800, BlackBerry® 8830 World Edition.

8/5/2007 - Collier County parents use speech to find school bus stops
For District School Board of Collier County, the start of a new school year brings the inevitable deluge of calls from parents to determine their Child's school bus route. Thanks to the new Bus Route Locator system, parents speak the name of the school and they are automatically routed to the appropriate transportation office. The solution runs on the Cisco Integrated Services Router and a generic Web server where the IBM WebSphere Voice Server listens to parents calls and recognizes the name of the school.

July 13th through 17th, 2008 at Caesars Palace
VoiceRite is presenting and exhibiting at the ACUTA 37th Annual Conference & Exhibition Association for Communications Technology Professionals in Higher Education. VoiceRite will be demonstrating IBM Unified Messaging with clients for Lotus Sametime and Notes. Josh Schrager, CEO, will be participating on a vendor panel discussing Unified Communications on Wednesday, July 16, 3:00 PM - 4:00 PM.

1/20/08-VoiceRite Awarded Finalist for Best Unified Communications and Collaboration Solution
VoiceRite has been awarded an IBM Lotus Award in the Best Unified Communications and Collaboration Solution category for the 13th annual IBM Lotus Awards. The VoiceRite Plug-in for Lotus Sametime and Notes 8 enables a comprehensive unified messaging solution, integrating voice, voice mail, email, fax, presence awareness, instant messaging, contacts and communities within the Lotus Sametime client.

Lotus Advisor Editor's Choice Award

LOTUS ADVISOR Editors' Choice Awards 2007: VoiceRite Client Sametime Plug-in
March 26, 2007 - VoiceRite's Client Plug-in for Lotus Sametime is the Lotus Advisor Editor's choice for "Cool Tool". The VoiceRite Client Plug-in comes bundled with IBM Unified Messaging and lets users see caller details, intercept incoming calls, forward calls to another telephone number, and listen to voicemail from their Lotus Sametime 7.5 client.

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